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Installation & Licensing

  • Cancelling a subscription

    Upon subscribing to any of our services you will receive an email from 2Checkout, our software vendor, with information on how to manage your subscription. You will be able to find any information abo...

  • Installing Growl - .NET Framework v2.0 issue

    When trying to install Growl for Windows you may encounter an error message saying that the .NET Framework v2.0 is not installed (even though Sentient Trader installs .NET v4.8) and Growl can't be ins...

  • Activating your licence

    Hello, welcome and congratulations for investing in a licence for Sentient Trader! Here we are going to go through the process of activating a Sentient Trader licence for the first time. This also app...

  • Three prior installations of Sentient Trader have been made

    When trying to activate your licence you may encounter the following message: “There was a problem requesting your license key: Three prior installations of Sentient Trader have been made. Please emai...

  • Why am I being asked to return my licence to the server?

    When Sentient Trader is shut down, a window can appear with the following message: Would you like to return this licence to the server so that it can be used on your other licensed computer? This indi...

  • Can I move my licence to a new computer?

    A Sentient Trader licence can be activated on up to 3 different computers. However it is only possible to use the licence on one computer at a time. To activate your licence on a new computer follow t...

  • Registration successful but Activation fails

    A Sentient Trader user encountered an unusual problem: Registration of Sentient Trader was successful, but the Activation of the license which follows the registration failed every time he tried. It t...